BUSINESS ANALYST · PUBLIC & CIVIC DATA

NYC RUNS ON MASSIVE SYSTEMS I FIND THE GLITCHES AND FIX THE WASTE

Behind every city budget, every utility bill, or every family services case file, you'll find the same thing: everyday New Yorkers trying to navigate a complicated city. But as these massive agencies scale up, things fall through the cracks. The paperwork looks fine in an office downtown, but on the street, people deal with the friction.

I'm Jonathan Martinez. I'm a data analyst who focuses on how our city actually works. My background combines design problem-solving frameworks with deep-dive technical skills in Python, SQL, and AWS cloud architecture. I don't just stare at clean spreadsheets — I look for the anomalies, track down hidden operational costs, and build the clear, interactive dashboards teams need to stop bleeding resources.

$3.87B Public spend tracked 04 NYC studies in practice Python · SQL · AWS Working stack

The Interpretation Gap

As public and civic systems grow more complex, the gap between system logic and human interpretation widens. JM The Creative focuses on bridging this gap through structured analysis and persistent orientation, so that human intent stays the governing principle.

Power User Paradox

Heavy users collect more anomalies, not always worse systems.

Stability Tax

The hidden cost of systems becoming harder to trust or explain over time.

Habit Cliff

The point where broken routine or repeated friction makes return unlikely.

Faith Capital

Trust built through repeated reliability and depleted through unexplained strain.

Perception Gap

When explainable patterns still feel costly, unfair, confusing, or suspicious.

Signal Hunt

Looking for the records, behaviors, or moments where explanation comes first.

CORE NYC PUBLIC DATA STUDIES

Live diagnostic dashboards.

Business-analysis studies on how public systems become costly, trusted, misunderstood, or hard to interpret — published as interactive Hex dashboards, the same evidence objects used in stakeholder review.

NYCHA / Public Housing Mixed

The Bill Residents Don’t See

NYCHA utility spending, resident opportunity cost, and hidden public housing burden.

Stability Tax Hidden Utility Tax
View Study Artifacts →
16.0% Estimated Bills
$3.87B Total Volume
NYCHA-UTILITY-DIAGNOSTIC HEX · LIVE DATA APP
NYC ACS / Public Systems Mixed

Aging Out Effect

NYC ACS youth-system data analyzed across intake, retention, and boundary effects.

Boundary Effects Perception Gap
View Study Artifacts →
18–21 Critical Window
ACS-BOUNDARY-DIAGNOSTIC HEX · LIVE DATA APP
ANALYSIS OUTPUTS

Evidence objects.

The specific artifacts produced during analysis to make complex system issues legible — to clients, stakeholders, and the public.

TYPE: MEMO

Evidence Memos

Question, method, evidence, interpretation, limits, and reproducibility.

TYPE: SCORECARD

Diagnostic Scorecards

Prioritization layers for where explanation or deeper review should happen first.

TYPE: TABLE

Signal Tables

Compact views of exception shares, cost spread, and frequency variation.

TYPE: INTERFACE

Diagnostic Dashboards

Visual interfaces for inspecting friction, trust risk, and interpretation gaps.

TYPE: MAP

Architecture Diagrams

System maps that show relationships, layers, and diagnostic logic.

TYPE: SCHEMA

Redacted Schemas

Partial technical views that prove structure safely without exposing PII.

NYCHA utility totals Trust-risk shortlist ACS retention curves ACS mechanism tables Orient UI architecture
ADJACENT FRAMEWORK · v3.5

The Orient UI Skill

Alongside my analysis practice, I develop and maintain Orient UI — a strict conversational interaction layer for AI assistants. It acts as a visual systems analyst and human-in-the-loop facilitator: cognitive legibility, visible state, and structured surface rendering. Engineered around one rule: persistent orientation, progressive expansion.

Learn more about Orient UI →
STARTUP IDENTITY SURFACE
  • ORIENT UI ONLINE
  • Orientation field initialized.
  • Context channel stable.
  • Sentinel presence detected.
  • Dual awareness available.
  • Awaiting first signal.

The canonical boot emblem rendered when Orient UI first activates in a terminal- or HUD-style context. Tone: mythic-technical.

SKILL ARCHITECTURE
  1. 01

    Startup Identity

    Boot sigil · Activation sequence · Surface activation mark

  2. 02

    Activation & Density

    Minimal · Structured · Expanded · Environmental

  3. 03

    Default HUD

    Focus · Mode · Clarity · Open Loops · One-Question Rule

  4. 04

    HITL Rails

    User owns meaning · Assistant may suggest · State honesty

  5. 05

    Surface Systems

    Nine cognitive surfaces · smallest surface that fits the load

  6. 06

    Governance

    Escalation & decay · Anti-patterns · Consistency rules

NINE COGNITIVE SURFACES

GuidedDialogueSurface

Interviews, clarification, one-question pacing

ChartSurface

Comparisons, prioritization, scoring, tradeoffs

DiagramSurface

Flows, relationships, sequences, systems

WireframeSurface

Screens, layouts, dashboards, concepts

HybridSurface

Combined views when one surface won’t do

PersonaSurface

User profiles, stakeholder framing

EmpathyMapSurface

Says / Thinks / Feels / Does

ScorecardSurface

Clarity · Compassion · Impact · Feasibility

DecisionReportSurface

Synthesis, consulting-style recommendations

SYMBOL GRAMMAR
current focus
active mode
background thread
important insight
unresolved decision
selected decision
rising ambiguity
possible risk
optional branch
blocked path
strong signal
uncertainty
parameter / dropdown
validated
directional move
emphasis · separation
PORTABILITY · THREE FORMATS · ONE DOWNLOAD
.skill Included

For direct integration into Claude and other AI assistant runtimes — forces conversational models to abide by strict orientation, HITL checkpoints, and structured surface rendering.

.yaml Included

For environmental and system configuration — clean, standardized interaction boundaries. Drop into any AI pipeline as a portable config.

.toon Included

Token-Optimized Object Notation — a lightweight data structure engineered to squeeze maximum context into minimal token spaces without UI bloat.

DIGITAL DOWNLOAD · ALL THREE FORMATS

Orient UI v3.5 — Conversational Interaction System

A conversational design system for AI assistants, delivered as an instant digital download. One purchase gets you the full .skill, .yaml, and .toon bundle — the complete v3.5 protocol, nine cognitive surfaces, the startup sigil, and the full symbol grammar — ready to drop into Claude, custom GPTs, or any AI pipeline.

  • .skillDrop-in protocol for Claude & assistant runtimes
  • .yamlMachine-readable config for any AI pipeline
  • .toonToken-optimized notation for low-token contexts
HOW I USE IT

HITL Rails

The user owns meaning, priority, and final decisions; the assistant may reflect, suggest structure, and surface tradeoffs — but never finalizes or stores anything without explicit confirmation.

Adaptive Density

Rendering scales from a single sentence to full diagnostic panels — minimal, structured, expanded, or environmental — so the visual layer adds orientation without ever becoming noise.

SPECIFICATION · REDACTED

Orient UI v3.5 — YAML

☉ In the download
ANALYST BRIEF

For business & data analyst roles.

A concise translation of the practice into role fit, tools, strengths, and proof.

Role Targets

  • Business Analyst
  • Data Analyst
  • Product/Data Analyst
  • Strategy/Ops Analyst
  • Diagnostic Analyst

Toolkit

  • Python
  • SQL
  • Tableau
  • Excel / Sheets
  • Diagnostic dashboards
  • AI-assisted interpretation

Artifact Proof

  • Diagnostic Scorecards
  • Evidence Memos
  • Signal Tables
  • Architecture Maps
  • Interpretation Frameworks
ABOUT JM

Analytical mindset. Civic focus.

JM The Creative is the business analysis practice of Jonathan Martinez. It represents a pivot from traditional product design to business analysis on public and civic data, applying design's problem-solving frameworks to the systems that shape public life.

The practice is also the development home of Orient UI (formerly Context OS), a side framework for building cognitively legible AI interactions that preserve human agency and orientation.