I’m a product designer developing deeper expertise in data and IT. I design digital products, build tools that make data easier to understand, and explore how technology and services work within organizations. At NYCHA, I’m gaining hands-on experience in IT service management and governance through NYC Civic Corps.
Recommendations
“Jonathan has a natural, and well-honed intuition for user experience — not just UX, but the needs, intentions and experiential desires of humans using technologies. With a design background as well, Jonathan's capability spans the development visual design language to product strategy. He knows how to work with full stack developers (to speak the language, and know their needs) to affect collaboratively-build wins. And, he's a good guy.”
“Jonathan was great to work with! Organized, clear and concise. He kept the team updated and engaged as a strategic thinker. Look forward to working with him again.”
“Jonathan left me in WOW with his level of service. He asked me the right questions to make me the most perfect website and logo design for a marketing company I owned. I thank him as he gave my website a cleaner and sophisticated look that matched well with my brand's vision and clientele. He is professional, courteous, prompt, and always cared about my thoughts in the process. I want to continue doing work with him.”
“Jonathan is an awesome UX professional. He really helped us understand user journey and simplify the user flow. He provided some invaluable design principles and guidance and even helped me personally streamline and prioritise other aspects of business too. He's now one of my greatest friends.”
“Jonathan has a passion for creating sustainable products that is a rare find. This along with the dedication to his work makes Jonathan a truly valuable member of any team or organization.”
Work Experience
2026 — Now
NYCHA — IT Service Management, Program Development Member
AmeriCorps service through NYC Civic Corps · Supporting IT service management, quality assurance, and process improvement in ServiceNow.
Completed scoring for 35 standard change templates and contributed change-request quality reviews.
Produced a standard-template usage report and synthesized Change Advisory Board meeting notes for the change management team.
Drafted and handed off an initial IT offboarding process flow to support the upcoming project.
Product strategy, workflow architecture, and business operations for 10+ startups
2021 — 2023
Founding Designer at Driveline AI
Product strategy and UX for an automotive data platform serving dealership marketing workflows
2020 — 2021
UX / Product Designer at Echelon Fitness
Product experiences across a connected fitness hardware-software ecosystem
2016 — 2017
UX Designer at Concepta
Designed mobile-app experiences with an agency team for Orlando-area clients, including Universal Studios and Disney
Projects
2024
Black UX Labs
Strategy and AI-powered design support for a 25-person BIPOC-led cohort · personas, journey mapping, ideation, and storytelling flows
Ideation and prioritization1 / 4
Career-transition journey map2 / 4
Design for Impact3 / 4
Helpful Hand AI4 / 4
2021 — 2023
Driveline AI
Product strategy and UX for an automotive location-intelligence platform supporting dealership marketing workflows
Traffic and location insights1 / 3
Geofencing2 / 3
Component sketching3 / 3
Side Projects
2026 · In testing
Sheetlight
An independent experiment in making spreadsheets easier to understand. I designed and built a browser-based tool that turns uploaded data into visual dashboards and summaries, with local processing and offline use. Developed in response to visualization friction I encountered while working with data; currently testing it across different datasets.
A human-directed conversational interaction system for keeping complex AI collaboration legible, stateful, and adaptive
Orient UI
Service
2026 — Now
AmeriCorps · NYC Civic Corps
Serving with NYCHA’s IT Service Management team, contributing to service improvement while developing experience in public service, organizational capacity building, and IT governance. The service term also includes cohort training and community volunteering.
September 2026
Orientation & Community Service
Participated in Civic Corps orientation and training, including SMART goal setting, logic models, and civics. At the September 11 Day of Service at the Intrepid Museum, served as a table captain and checked meal-bag weights before boxing. Our table packed approximately 200 meals during the hour.
Education
Expected 2027
B.S., Business, Management & Economics
SUNY Empire State University · Information Systems
2026
Data Analytics Pre-Apprenticeship
LaGuardia Community College · SQL, Python, Tableau, regression analysis, and capstone
2026
Smart Energy Data Analysis & Visualization
Queensborough Community College · Con Edison-funded program
