I’m a product designer developing deeper expertise in data and IT. I design digital products, build tools that make data easier to understand, and explore how technology and services work within organizations. At NYCHA, I’m gaining hands-on experience in IT service management and governance through NYC Civic Corps.
“Jonathan has a natural, and well-honed intuition for user experience — not just UX, but the needs, intentions and experiential desires of humans using technologies. With a design background as well, Jonathan's capability spans the development visual design language to product strategy. He knows how to work with full stack developers (to speak the language, and know their needs) to affect collaboratively-build wins. And, he's a good guy.”
“Jonathan was great to work with! Organized, clear and concise. He kept the team updated and engaged as a strategic thinker. Look forward to working with him again.”
“Jonathan left me in WOW with his level of service. He asked me the right questions to make me the most perfect website and logo design for a marketing company I owned. I thank him as he gave my website a cleaner and sophisticated look that matched well with my brand's vision and clientele. He is professional, courteous, prompt, and always cared about my thoughts in the process. I want to continue doing work with him.”
“Jonathan is an awesome UX professional. He really helped us understand user journey and simplify the user flow. He provided some invaluable design principles and guidance and even helped me personally streamline and prioritise other aspects of business too. He's now one of my greatest friends.”
“Jonathan has a passion for creating sustainable products that is a rare find. This along with the dedication to his work makes Jonathan a truly valuable member of any team or organization.”
Through NYC Civic Corps, I support IT service management and process improvement at NYCHA. My work includes quality reviews, reporting, and process mapping in ServiceNow, while I develop a deeper understanding of enterprise IT and governance.
I’ve worked with more than ten startups on product strategy, workflow architecture, and business operations. Across these engagements, I bring a product design perspective to how digital experiences are organized and how the work behind them gets done.
As founding designer, I worked on product strategy and UX for an automotive data platform supporting dealership marketing. My work connected traffic and location insights with geofencing, audience selection, and the workflows that brought those capabilities together.
I worked on UX and product design at Echelon Fitness, across a connected fitness ecosystem spanning hardware and software. The work extended my product experience into a setting where digital interfaces and physical equipment formed parts of the same experience.
At Concepta, I designed mobile-app experiences with an agency team for Orlando-area clients, including Universal Studios and Disney. This work forms part of my foundation in UX design and collaborating on digital products within an agency setting.
I contributed strategy and AI-assisted design support to a 25-person BIPOC-led cohort at Black UX Labs. The work spanned personas, journey mapping, ideation, prioritization, and storytelling, helping the cohort explore user needs and develop product ideas.
At Driveline AI, I worked on product strategy and UX for an automotive location-intelligence platform. These examples show traffic insights, geofencing, and component exploration, connecting the product’s data capabilities with the interfaces used in dealership marketing workflows.
I designed and built Sheetlight to make spreadsheets easier to understand through visual dashboards and summaries. It processes data locally in the browser and supports offline use. This independent experiment is currently being tested across different datasets.
Developed through the QCC Green Energy Program, Resilience Atlas brings New York City climate-resilience data into an interactive map and evidence interface. The project explores how location and supporting information can help people understand climate risks and resilience.
The Invisible Bill is a public-data investigation into utility costs in NYCHA public housing. I used analysis and visualization to examine the mix of electricity, water, and cooking-gas charges, making the underlying costs easier to explore and understand.
A practitioner's guide to context engineering · Three parts, twenty chapters, one complete system
How Repeated AI Conversations Became a Persistent Design Practice · Working White Paper, Editorial Prototype 0.2
QCC Green Energy Program · Queens, New York City
LaGuardia Community College Data Analytics Program · New York City
Black UX Labs · dscout webinar · August 19, 2024
I’m developing Sentinel 16 as a personal AI assistant for research, creative work, and everyday collaboration. Context OS organizes its reusable knowledge and methods, while Orient UI supports structured interaction. The work explores continuity, context, and human judgment across conversations.
As an AmeriCorps member with NYC Civic Corps, I’m serving at NYCHA while taking part in cohort training and community volunteering. The program combines my ITSM placement with opportunities to learn about public service and contribute alongside other members.
My Civic Corps orientation included SMART goal setting, logic models, and civics. For the September 11 Day of Service at the Intrepid Museum, I checked meal-bag weights before boxing as our table packed approximately 200 meals in an hour.
SUNY Empire State University · Information Systems · Current GPA: 3.17
LaGuardia Community College · SQL, Python, Tableau, regression analysis, and capstone
Queensborough Community College · Con Edison-funded program
